Shipping policy
Most items will ship UPS ground service to the specified shipping address. We will not ship an item that has not been paid for.
Orders for most items in stock will ship within 24 Business hours of order placement. Custom fabricated / built items will fluctuate throughout the year. If you have a specific need or delivery date, please reach out so we can do our best to accommodate.
INTERNATIONAL SHIPPING
Due to the varying weights and package counts of our products, international shipping rates are not always calculated correctly on our online ordering system. Please contact us if you have any concerns. If the calculated rate is less than the actual cost of shipping, you will be contacted for the remaining balance.
We do our best to ensure a safe delivery (and we have very good results), but there are some risks to international shipping.
Before shipping, we will inspect all contents of the shipment and will package it back more securely than the original manufacturer to give it the best chance of a safe arrival. Per UPS policy, the insurance we buy for this shipment is only valid in the US, and once it exits our borders, there is no longer any insurance on the shipment. Unfortunately, if the item is damaged or lost in transit outside of the US, it is not covered by UPS. This is very rare, but it is a possibility. We will do our best to inspect, safely package, and properly label the package for UPS, and after that we are no longer able to control the outcome of the shipment.
In the event of a warranty claim, the unit would have to be shipped to us for any warranty consideration and only a US shipping address would be covered as part of a warranty for return shipping. Any additional shipping charges to return the item to a foreign address would be owed before the item can be returned.
We will provide you our standard invoice. Any specific invoice or documents required by your country or customs will be the responsibility of the customer.
If you need any clarification, don't hesitate to ask.